We work hard to provide a straightforward approach to a custom printing service which is easier said than done. If we're unable to provide the type of document you want or you are unhappy with the quality presented, we will try our best to resolve the issue and provide an alternative. If we're unable to do so, a full refund will be issued.

What is most important with, is that you are pleased with your custom document. Guarantees This:

  • You product will arrive in perfect conditions, no bent corners, no ink smudges or smears, etc.
  • You will receive the details of the order you made. What this means if the school's name will be there, your name, proper dates and a degree listed if applicable.
  • You will get top notch customer support from a staff that is there for you. This includes live chat, email and phone support at 302-416-4001.
  • Your document will be spelled correctly. We don't deliberately change specific school names.
  • The document will arrive with the correct paper color, paper size, seal position and seal type, etc, even if options were chosen at the discretion of the designer.

If you do get your issue and any of the following is not met, please let us know immediately. We will rush to resolve the matter and send it again. If you are unable to do so, a refund will be applied.

What Cannot Guarantee:

  • We have no way of guaranteeing you that this product will help you achieve a specific result you want to achieve. People their their own needs for products and services such as these but intended use is clearly displayed on this website. Any use beyond that of an entertainment use voids any sort of product warranty and it goes beyond it's intended use and such actions are prohibited.
  • An item that isn't "good enough" or "real enough" is not an excuse. Real diplomas can take weeks to arrive, cost a school thousands to produce in mass numbers and not for sale on the 'web. To achieve anything like we offer at our price points is a tall order but that said the quality, in our opinion, is remarkable. Please be aware that this is a novelty product. We are limited due to regulations and resources but the final product is something we are 100% sure you will be proud to own when you see it. You can also see our gallery to know what is possible.
  • Doesn't match the real diploma seal, format 100%. We are clear about this. We stock many templates and often let our designers choose templates. Because designs may change from time to time, matching every design to every situation is tough. We are 95% accurate on our decisions but if you are unsure of our best intentions, you can request a different layout match.

Is There a Guarantee My Order Will Arrive?

At we fully guarantee your order will arrive to time. Any purchases online are protected ensuring your money is protected. We realize this and will not send you a faulty item intentionally. Once your package with us is ready to ship, you will be sent tracking details to monitor it's position from our warehouse to your doorstep. If we are ever updated on delays with your package, we will inform you of these changes. Again if an item is lost or damaged in transit, we can either rush out a new copy or we can refund the original purchase.